Orders are sent with Australia Post. You will have the option to choose between registered post or Express Post at
checkout. For parcels weighing under 500g the postage charges are $8.90 for parcel post and $11 for express post. For
parcels weighing over 500g the postage charge is $13.50 for parcel post and $15 for express post.
FREE SHIPPING is available for Australian customers on all orders over $200.
Orders are usually dispatched within 1 working days of payment being received, Monday to Friday.
Please contact me if your item has not arrived within the expected delivery time frame and I will investigate with Austalia Post and respond to you within 24 hours.
Picking up orders
Pick-up is available to choose as a delivery option. Payment in advance is however required for all pick-up orders due
to the large number of customers that never turn up to pick up their orders and orders are now only prepared once payment is received.
Orders are usually ready for collection the day after payment is received.
Big Tree Supplies is a purely internet based business and I do not have a store open to the public.
Overseas Shipping: I do ship overseas and all orders are sent with Australia Post Airmail (insured) which
is trackable online to most countries.
Please read the item descriptions carefully as I do not accept returns for wrong decisions. If you are not sure
about an item, please contact me with any queries before you buy.
If an item is damaged on arrival, please contact me within 7 days to arrange a replacement to be sent.
Unless the fault is mine, you are responsible for the postage to return any product. If approved, refunds are for the items minus initial postage only and items
must be returned in the same condition they were received in.
89 Emerald Street
Murarrie QLD 4172
Phone: (07) 39070938
Email: info @ bigtreesupplies.com.au (remove the space before and after the @ symbol).
ABN: 65 882 660 741