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Shipping & Returns Shipping & Returns

Postal/Freight Options

Orders are sent with Australia Post. You will have the option to choose between registered post or Express Post at checkout. I do use Auspost express satchels where possible but I`m afraid this option is not available during checkout as it is impossible for the checkout system to accurately determine whether the order will actually fit into the satchel. If you choose express post and your parcel will fit into an express satchel you will be refunded the difference in postage.

Orders are usually dispatched within 1 working days of payment being received, Monday to Friday.
Please contact me if your item has not arrived within the expected delivery time frame and I will investigate with Austalia Post and respond to you within 24 hours.

Picking up orders
Pick-up is available to choose as a delivery option. Payment in advance is however required for all pick-up orders due to the large number of customers that never turn up to pick up their orders and orders are now only prepared once payment is received. Orders are usually ready for pick-up the day after payment is received.

Big Tree Supplies is a purely internet based business and I do not have a store open to the public.


FREE SHIPPING is available for Australian customers on all orders over $200.

Overseas Shipping: I do ship overseas and all orders are sent with Australia Post Airmail (registered) which must be signed for and provides limited online tracking depending on the destination country.


Returns
Please read the item descriptions carefully as I do not accept returns for wrong decisions. If you are not sure about an item, please contact me with any queries before you buy.
If an item is damaged on arrival, please contact me within 7 days to arrange a replacement to be sent.
Unless the fault is mine, you are responsible for the postage to return any product. If approved, refunds are for the items minus initial postage only and items must be returned in the same condition they were received in.


Contact Details
Karen Baeumer
89 Emerald Street
Murarrie QLD 4172
Australia
Phone: (07) 39070938
Email: info @ bigtreesupplies.com.au (remove the space before and after the @ symbol).
ABN: 65 882 660 741

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