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Terms and Conditions Terms and Conditions
Pricing
All prices listed on this Website are in Australian dollars.
Prices are GST inclusive and you will be sent a tax invoice with your order.
Prices do not include shipping. Postage costs will be calculated and added to your order during checkout.

Minimum Order
There is no minimum order!!

Payment methods

Payment via bank transfer or direct deposit
If you would like to make payment via bank transfer / deposit just choose this payment method during check out. You will receive an automatic order confirmation email after you place your order and my bank account details (Account name, BSB number and account number) will be included in this email (please ensure that my emails pass through your spam filter). My main account is with Bankwest, but for those of you that don`t use internet or telephone banking and might not have a Bankwest branch close to where you live I can also accept payments into a Westpac account. Once your payment is confirmed (usually within 1-3 working days) your order will be despatched and I will email you with the estimated delivery date and tracking details for your order.

Payment via Paypal
If you choose to pay with paypal you will be redirected straight to the paypal website to pay for your order. Your order will be sent within 1 working day of your payment being received. I will email you when your order has been sent and will let you know the estimated delivery date and the tracking details for your order.

Payment via Credit Card
If you would like to pay with a credit card, you will need to choose `Paypal` as a payment method. Credit cards are processed by the secure paypal website. I do not have access to nor will I ever ask for your credit card details. Your order will be sent within 1 working day of your payment being received. I will email you when your has been sent and will let you know the estimated delivery date and the tracking details for your order.

Payment via Auspost Money Order
I`m afraid this method of payment has been removed as a payment option as I was being sent personal cheques instead of Auspost money orders. I will still accept payment via Auspost money order, but I now require you to contact me in advance to arrange this method.


How to place an order

Online Shop
The fastest and easiest way of placing your order is through the secure shopping cart. This also provides both you and me with a written copy of your order, thereby eliminating errors and misunderstandings. You should also double check your order before you complete check-out.

After you place your order you will receive an automatic email with details of your order and payment information. Non-receipt of this email is generally due to either an incorrect email address or a spam filter. If you do not receive this email check your spam folder. If the email is not located in your spam folder please contact me, as I have either not received your order or you have used an incorrect email address.

Telephone
I no longer accept orders over the phone due to an increasing rate of errors. If you would prefer not to use the shopping cart, please either email me your order or send me your order via letter, so that we both have a written copy.

Email
Please send me your order via email. I will reply within 24 hours with postage costs and payment details.


Contact Details
Karen Baeumer
Emerald Street
Murarrie QLD 4172
Australia
Phone: (07) 3907 0938
Email: info @ bigtreesupplies.com.au (remove the spaces)
ABN: 65 882 660 741

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